Our scripts and other downloadable products are digital files. Once an order is successfully paid and access to the downloadable file is provided, the digital product can be copied, saved or used. Therefore, we do not ordinarily provide refunds for a change of mind, purchasing the wrong product, or deciding that the product is no longer needed.
1. Please check before ordering
Before placing an order, carefully review the product title, full description, technical requirements, technology stack, listed features, screenshots, price and delivery method. Make sure the script suits your intended use and hosting environment. If anything is unclear, use Request Demo where available or contact us through Telegram before you purchase.
2. When an order becomes final
Purchases are made using your account balance. When your purchase is completed, your order is recorded as paid and download access becomes available in your account. Because the digital file is delivered electronically, completed and accessible digital orders are ordinarily non-refundable. Downloading the file is not required for this rule to apply once access has been made available.
3. Situations that need review
We will review reports of failure to provide the purchased file, delivery of an incorrect or materially defective file, duplicate charges, or unauthorized transactions. Please provide your order number, the product name, a description of the issue and supporting screenshots when possible. Depending on the circumstances, we may provide a corrected file, restore access, offer another appropriate remedy or issue a refund where required by applicable law. This policy does not remove any non-waivable consumer rights.
4. Compatibility and customizations
Unless expressly stated in the product description, purchasing a script does not include custom development, installation, hosting, third-party subscriptions, configuration services or ongoing feature requests. Please ask about compatibility or customization requirements before ordering.
5. Wallet deposits and refunds
Adding funds to your account is separate from buying a product. Deposit requests are reviewed manually. An unapproved deposit is not an approved account credit. Issues involving incorrect deposits or payments will be reviewed individually; no automatic withdrawal or cash-out facility is promised by this website.
6. Contact for order issues
Contact Monak Lab with your registered email, order number, and clear explanation of the issue. Email: monaklab.com@gmail.com. Telegram support.
By placing an order, you confirm that you have reviewed the product information and understand this digital delivery and refund policy, subject to applicable law.