At Monak Lab, we handle information needed to operate our development services and digital script marketplace. This policy explains the kinds of data used by the website and how you can contact us.
1. Information we collect
When you create an account, we collect your name and email address, and store a protected hash of your password rather than the plain-text password. We also store account status, orders, purchased products, download entitlements, wallet balances, deposit requests, transaction references, demo requests and messages you choose to send us.
For security, the website may record technical information such as IP-derived security hashes, request timestamps, login attempts and administrative actions. Cookies are used to maintain your signed-in session and help protect forms against unauthorized submissions.
2. How we use the data
We use this information to create and secure accounts, authenticate logins, process manual deposit verification, deliver purchased downloads, answer demo requests, provide customer support, send requested password-reset emails, prevent fraud and maintain financial transaction and security records.
3. Payments and digital delivery
The website uses a stored account balance and may allow manual payment verification through displayed deposit gateways. Deposit references and payer details submitted by customers are used to verify funds. Download eligibility is checked against your paid orders. Never share payment PINs, passwords or one-time passcodes with our support team.
4. Hosting, email and third-party services
Your information is processed on the website hosting infrastructure. Password-reset email uses the configured SMTP mail provider. The website also loads fonts and interface icons from external CDN providers, which can receive basic connection information such as your IP address and browser details. When you open our Telegram support link, Telegram handles information according to its own privacy practices. If additional analytics or payment providers are enabled, this policy should be updated to describe them.
5. Security and retention
We use measures such as password hashing, access checks, private script storage and transaction records to reduce unauthorized access. No Internet service can guarantee absolute security. We retain account, purchase and security records for as long as reasonably necessary for service delivery, dispute resolution, accounting, security and legal compliance.
6. Your choices and requests
You can update available profile details through your account dashboard. To request access, correction or deletion of other personal information, contact us using the details below. Some records may need to be retained when necessary for lawful accounting, fraud prevention or dispute resolution.
7. Changes to this policy
We may update this notice when website features, service providers or legal requirements change. The current policy will be published at this URL with its effective date.
8. Contact us
For privacy questions, please contact Monak Lab. Email: monaklab.com@gmail.com. You may also use our Telegram support channel.